Terms and Conditions

Cancellation, Refund, Returns & Shipping Policy

Thanks for shopping at Serenity Garden Rooms Ltd.

If you are not entirely satisfied with your purchase, we're here to help.


You have 7 calendar days as a cooling off period to change your mind and cancel your project. To be eligible for a cancellation, you must submit your request to cancel using the form on the Small Works Contract and must it be 1 month or more from the date of installation.

Cancellations cannot be accepted within 1 month of the install date.

Any purchases made with less than 1 month until the date of installation is not eligible for refunds or cancellations. Refunds

If the above conditions are met, we are happy to provide a full refund minus any fees for materials purchased, architect drawings, engineering calculations, surveys and time spent planning your construction project.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund within 7 days of the approval of the refund with a full invoice of fees deducted if any.


Due to the nature

of the product being a building which cannot be removed, under no circumstances can returns be accepted. It is not possible to remove the building and if it was removable the costs would outweigh the price of installation.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

Payment terms set out are binding. We reserve the right to charge 8.5% statutory interest on all late payments starting from the day after completion.

Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogues, brochures or website are issued or published solely to provide you with an approximate idea of the Goods and Services they describe.

They do not form part of the contract between you and us or any other contract between you and us for the supply of the Services.

Should you wish to cancel, any monies outlaid by us towards the cost of the build will be retained. Any difference above costs to Serenity Garden Rooms shall be returned to you.

Payment of a deposit by the Client will be considered an agreement to carry out the specified work and the Client will be held to the terms of this contract.

Failure to sign and return this contract before the initial completion of work will invalidate any guarantee made by the Contractor and the Client will still be liable for any remaining balance to be paid.

The Client agrees to clear any debris/furniture/waste (biological or otherwise) from the build site prior to the arrival of the Contractor unless previously agreed. Any requirement on the Contractor to carry out this work upon arrival will result in additional charges.

Where additional work is carried out as a “favour” (i.e. work not listed in the quote/contract such as cutting back hedges/vines etc.) the Contractor will not accept responsibility for the final appearance of or disposal of material but will endeavour to carry out this work responsibly.

We reserve the right to update/amend these terms and conditions at any time in accordance with changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements. You will be subject to the policies and terms in force at the time that you order the Services from us, unless any change to those policies or these Terms is required by law or government or regulatory authority in which case it will apply to orders you have previously placed that we have not yet fulfilled.

Unless otherwise agreed Serenity Garden Rooms shall carry out the installation of the groundworks required for the installation of the Goods.

Where it has been agreed that you will provide the groundworks, it will be your responsibility to ensure that all groundworks have been completed (and if necessary a base installed at the delivery site) to a satisfactory quality so the delivery site is fit and adequate for the installation of the Goods by the agreed delivery date.

If the groundworks and base have not been completed in time for delivery or if they are defective or not of satisfactory quality (in our reasonable opinion), we may charge you a reasonable sum to cover any expenses incurred by us in rectifying the groundworks and base, together with any loss caused by a delay in delivering the Goods (except where this is caused by our breach of these conditions or our negligence.) We also cannot accept liability for any faults with the build which are a direct cause of unsatisfactory ground work that has not been provided by any employee of Serenity Garden rooms.

You must provide access to the Site during normal working hours as well as storage space for any materials required by us relating to the Project.

You must notify us prior to work commencing of toileting facilities for staff. Additional costs may be incurred to the Client if we are required to leave the site as this causes delays to work.

A regular supply of electricity is required to complete construction and will be supplied by the Client at their own cost.

The Client should expect some noise disturbance during the build. Any delays caused to work where we are asked to stop for reason of comfort or convenience to the client or their business may incur additional costs.

Planning consent is not normally required however it is the Client’s responsibility to ensure that planning consent is not required for the installation. We recommend you seek clarification from your local planning authority. If planning permission is required, it is the Client’s responsibility to ensure this is in place and we will not commence construction until it is.

We may, at our discretion, give permission for the Client to put the cost of materials onto an account held with any number of suppliers. Permission is granted per ONE transaction only. Any further use(s) of a business account without permission will be considered theft and we will attempt to recover any losses.

In the unlikely event that the Services do not conform with these Terms, please let us know as soon as possible after we have carried them out. If this is after the point where the build has been declared complete, providing that full payment has been made up to date, we are happy to address these as soon as possible. We will, at our option, either:

a) provide you with a full or partial refund, depending on what is reasonable; or
b) re-perform the Services.

These Terms will apply to any replacement Services we supply to you.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
a) strikes, lock-outs or other industrial action;
b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) impossibility of the use of public or private telecommunications networks; or
f) any acts or omissions of any subcontractor we use in connection with the Project.

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